MA Energy is ceasing to trade. Ofgem, the energy regulator, has appointed SmartestEnergy as the new supplier for its customers.
SmartestEnergy began supplying energy to all of MA Energy’s customers on 7 November 2021.
SmartestEnergy will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.
Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and SmartestEnergy will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to SmartestEnergy.
Current and former customers who are in debit to MA Energy should wait to hear from SmartestEnergy or MA Energy’s administrators who will talk to them about repayment arrangements.
Ofgem’s advice to MA Energy’s customers is not to switch, but to sit tight and wait until Smartest Energy has been in touch. This will help make sure that the process of handing customers over to SmartestEnergy and honouring any credit balances is as hassle free for customers as possible.
MA Energy customers can access more information at www.smartestenergy.com
If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.
If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.
Call 0808 223 1133 or use their online webchat.
For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland
Visit the energyadvice.scot website
Call 0808 196 8660 or use their online webchat
Advice will also be shared on Ofgem’s twitter @ofgem and Facebook channels.