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Collaboration

Working together to achieve the best for all parties.

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Communication

Providing regular relevant information and updates to all our customers & stakeholders making our company and the industry as easy to understand as we can.

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Efficiency

Proving a low cost minimum fuss approach to pricing & tariffs.

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Honesty

Providing a transparent open approach in all interactions with our existing and prospective customers.

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Corona Virus

 

Dear Customer

As we are all aware the country and indeed Europe and the rest of the world is currently trying to deal with the Covid 19 virus as best it can.

MA Energy is constantly reviewing and following the government guidance and at this time we are operating our day to day business as usual.

As the landscape is constantly changing and being reviewed our position may change and if that happens we will of course post further updates.

Currently all telephone calls & e-mails received by MA Energy to the usual numbers and mail boxes will continue to be responded to in the normal professional and efficient way our customers and TPI’s are used to.

Kind regards

MA Energy Team

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TPI CENTRE

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WHAT WE DO

MA Energy is an independent electricity supplier providing power exclusively...

WHAT WE DO

MA Energy is an independent electricity supplier providing power exclusively to the business sector.
Established in 2009 we pride ourselves in providing competitive bespoke tariffs to best suit our existing and potential customer needs. This enables us to provide a simple and cost effective service for both SME & Corporate clients. associations.

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Information Centre

Principal Terms (Deemed Contracts)

Our deemed contract terms and rates generally apply to situations where a
customer moves into the a new premise where we already supply electricity and continuous to supply without entering into a contract or; Where the site or premise is unoccupied….

Principal Terms (Out of Contract)

This summary applies to customers on our out of contract terms and rates that usually applies when a fixed term contract ends and/ or when: The customer has sent us a valid notice before the deadline to prevent renewal of the contract but has not transferred to another supplier….

How to report electricity theft

Electricity can be dangerous if not used correctly. To avoid danger we use specialist and qualified people to install meters and maintain them. Improper use or making unauthorised changes to or tampering with the electricity meters or installations can be dangerous and result in serious injuries.

Complaint Procedure

Complaint Procedure COMPLAINTS PROCEDURE FOR MICRO-BUSINESS CUSTOMERS We are committed to providing high a quality service to all our customers. However, we understand that things can go wrong from time to time and we are keen to resolving such issues. In the details below we have set out the process of how you to make…

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MA Energy

Unit 45 | Skyline Business Village Limeharbour | London | E14 9TS
enquiries@maenergy.co.uk
033 33 44 55 12

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